Event Coordinator – Customer Service

Website njweddings Enchanted Celebrations

 

 Event Coordinator Job Description

POSITION DESCRIPTION:
Title: Event Coordinator
Classification: Non-Exempt
Grade Level(s): Level A and Level B
Supervisor: Director of Operations

POSITION SUMMARY:
The Event Coordinator is a full-time customer service position and has a primary responsibility and passion for being customer focused. Having an outgoing personality and a “go-getter” attitude is a must. The Event Coordinator is the main customer service and communications hub between our company, clients, and weekend staff. This position is also responsible for planning, staffing, and operational activities for all client contracted items. Job performance and retention are based on positive feedback from clients, the execution of correct event staffing and equipment logistics, current client add-on sales, and the growth of the brand.

POSITION ATTITUDE:
All staff are expected to have the “massive action” mentality in creating and responding to assignments at all times.

JOB DUTIES:
Job duties include but are not limited to:

I. Customer Service
A. Ability to clearly answer client questions
B. Resolves client complaints and can determine the cause of problems in a positive
manner
C. Has high problem-solving, analytical, and customer service skills
D. Must be able to work in a high stress level environment with unreasonable clients while remaining structured, calm, professional, and positive
E. Comfortable with phoning customers and weekend staff in regards to wedding planning, staffing, and equipment logistics
F. Organize and execute all aspects of client-based contractual obligations
G. Maintain a high degree of positive customer satisfaction during all client interactions
H. Handle client issues and concerns as needed in a timely manner

II. General Administrative Duties
A. Keep company CRM systems up to date at all times
B. Adherence to all company policies and procedures

III. Wedding Planning
A. Act as the main point of contact between booked clients and Enchanted Celebrations
B. Schedule and coordinate all staffing and equipment as per client contractual
obligations.
C. Schedule and coordinate all staffing for the manager on call program
D. Act as manager on call on assigned weekends

INTERVIEW/SELECTION PROCESS:
All applicants must submit a cover letter, resume, and a 60 second video explaining why they will be the best Event Coordinator/Customer Service Representative for Enchanted Celebrations. Upon review, a first interview will be scheduled at our West Creek, NJ office. Please email your cover letter, resume, and link to your 60 second video to enchantedcelebrationshr@gmail.com. Applications without a video will not be considered.

GENERAL COMPENSATION/EVALUATIONS:
Compensation is $12.50-$15.00 per hour and is based on experience in customer service and the wedding industry. Additional compensation details will be disclosed in the offer letter. Compensation increase evaluations will be conducted by the Director of Operations annually as per the positions training plan.

To apply for this job email your details to enchantedcelebrationshr@gmail.vcom