Privacy Policy, Data Collection and Online Data Handling

Background

This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you. It applies to all products and services, and instances where we collect your personal data.

This privacy notice applies to personal information processed by or on behalf of Enchanted Celebrations.

Use the links below to find out more about how we use your personal information:

Who are we and how do you contact us?
What kinds of personal information about you do we process?
What is the source of your personal information?
What do we use your personal data for?
Do we disclose any information to outside parties?
What are the legal grounds for our processing of your personal information (including when we share it with others)?
When do we share your personal information with other organizations?
What should you do if your personal information changes?
For how long is your personal information retained by us?
Do we do any monitoring involving processing of your personal information?
What are your rights under data protection laws?
How can you opt out of marketing communications?
Cookies
Third Party Links
Childrens Online Privacy Protection Act Compliance
Online Privacy Policy Only
Consent
Changes
Contact Us

Changes to this privacy notice

We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our website – https://www.enchantedcelebrations.com/.

Enchanted Celebrations and our Data Protection

We’re Enchanted Celebrations, 128 Bartlett Ave. West Creek, NJ 08092 USA. We are a data controller of your personal data. If you have a product or service with us, Enchanted Celebrations is the data controller.

You may contact us about our use of data by writing to the above address.

What kinds of personal information about you do we process?

Personal information that we’ll process in connection with all of our products and services, if relevant, includes:
Personal and contact details, such as title, full name, contact details and contact details history
Your date of birth, gender and/or age
Family members (if relevant to the product or service)
Records of your contact with us if you get in touch with us online.
Products and services you have with us, as well as have been interested in, and the associated payment methods used
The usage of our products and services – Time and location of products and services contracted directly with Enchanted Celebrations and it’s employees.
Marketing to you and analyzing data, including history of those communications, whether you open them or click on links, and information about products or services we think you may be interested in, and analyzing data to help target offers to you that we think are of interest or relevance to you.
Information about your use of products or services held with our business partners, such as insurance policies.
Your marital status, family, lifestyle or social circumstances, if relevant to the product or services being purchased

What is the source of your personal information?

We’ll collect personal information from the following general sources:

From you directly through Enchanted Celebrations online forms, emails and phone calls
Information generated about you when you use our products and services
From the contractors who we work with to provide products or services or to you, specifically this includes our photographers, videographers, MC / DJ or officiants working an event.

What do we use your personal data for?

We use your personal data, including any of the personal data listed in section 1 above, for the following purposes:  (these highlighted ones are from your original PP)

Managing the product or service you have with us
To personalize your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To administer a contest, promotion, survey or other site feature
To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

For management and auditing of our business operations including accounting
To monitor and to keep records of our communications with you and our staff (see below)
For direct marketing communications and related profiling to help us to offer you relevant products and service, including deciding whether or not to offer you certain products and service. We’ll send marketing to you by SMS, email, phone, post, social media and digital channels (for example, using Facebook Custom Audiences and Google Custom Match).
To provide personalized content and services to you, such as tailoring our products and services, our digital customer experience and offerings, and deciding which offers or promotions to show you on our digital channels
To develop new products and services and to review and improve current products and services

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We rely on the following legal bases to use your personal data:

Where it is needed to provide you with our products or services, such as:

Assessing an application for a product or service you hold with us, including the price, the payment methods available and the conditions to attach
Managing products and services you hold with us
Updating your records
Sharing your personal information with employees and contractors to provide the services of your contracts with us
All stages and activities relevant to managing the product or service including enquiry, application, administration and management of accounts, photography and videography
Where it is in our legitimate interests to do so, such as:

Managing your products and services relating to that, updating your records, tracing your whereabouts to contact you about your account and doing this for recovering debt (where appropriate)
To perform and/or test the performance of, our products, services and internal processes
To follow guidance and recommended best practice of government and regulatory bodies
For management and audit of our business operations including accounting
To carry out monitoring and to keep records of our communications with you and our staff (see below)
To administer our good governance requirements
For market research and analysis and developing statistics
Where we need to share your personal information with people or organizations in order to run our business or comply with any legal and/or regulatory obligations
To comply with our legal obligations

With your consent or explicit consent:

For direct marketing communications and related profiling to help us to offer you relevant products and services, including deciding whether or not to offer you certain products and service. We will send marketing to you by SMS, email, phone, post and social media and digital channels (for example, using Facebook Custom Audiences and Google Custom Match)

When do we share your personal information with other organizations?

We may share information with the following third parties for the purposes listed above:

Enchanted Celebrations service providers
Business partners (for example, financial services institutions, insurers) or others who are a part of providing your products and services or operating our business
Governmental and regulatory bodies
Other organizations and businesses who provide services to us such as debt recovery agencies, backup and server hosting providers, IT software providers, document storage providers and suppliers of other back office functions
Market research organizations who help us to develop and improve our products and services

Where we’re relying upon your consent to process personal data, you can withdraw this at any time by contacting us using the details above.

If you reside in the EEA, is your personal information transferred outside the EEA?

We’re based in the United States and all partners are US based.

What should you do if your personal information changes?

You should tell us so that we can update our records using the details in the Contact Us section of our website.

Do you have to provide your personal information to us?

We’re unable to provide you with our products or services if you do not provide certain information to us. In cases where providing some personal information is optional, we’ll make this clear.

Do we do any monitoring involving processing of your personal information?

In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.

We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.

For how long is your personal information retained by us?

Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:

For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations
For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
Retention periods in line with legal and regulatory requirements or guidance.

What are your rights under data protection laws?

Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018.

The right to be informed about the processing of your personal information
The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
The right to object to processing of your personal information
The right to restrict processing of your personal information
The right to have your personal information erased (the “right to be forgotten”)
The right to request access to your personal information and to obtain information about how we process it
The right to move, copy or transfer your personal information (“data portability”)
You can contact us using the details above.

Your right to object

You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests.

What are your marketing preferences and what do they mean?

We may use your email address and social media or digital channels (for example, Facebook, Google and message facilities in other platforms) to contact you according to your marketing preferences.

You can opt out of any email or text marketing by following the unsubscribe links. If you receive a marketing call from us, you can ask the person who called you to opt you out. You can also write to us at Enchanted Celebrations 128 Bartlett Ave West Creek, NJ 08092

Contact Us

If you have any questions about this privacy notice you may contact us via the Contact Us page. You may contact us using the information below.

www.enchantedcelebrations.com
128 Bartlett Ave
West Creek, NJ 08092
USA
info@enchantedcelebrations.com
888.268.7420

 

If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.enchantedcelebrations.com

Your Consent

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 07/16/18